We provide 2 easy options to place an order: Online, or by phone - 0845 603 5018 (Lines open 9am - 5pm)
Methods Of Payment
We accept Delta, Visa, Mastercard, Switch, Maestro, Solo, JCB, Visa Electron, and personal cheques. Please Note: All prices displayed on our website are inclusive of VAT
Place An Order
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the items, click the 'Add Now' button. Your mini shopping cart (to the right of your screen) will display your products – you can either continue shopping or checkout immediately.
Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.
Cancel My Order
If you wish to cancel your order before it has been dispatched, simply send us an email including all relevant details to request the cancellation. If your order has already been dispatched, you will not be able to cancel the order in the above manner, however, you may still return the item to us at your own expense. Please see our Returns and Exchanges policy below for further information.
Returns and Exchanges
If you are not satisfied with your purchase and would like to return the goods, please contact us to discuss the reason for this. If your refund request is approved, you will be required to return the item to Sci-MX in its original condition within 14 days of purchase for a replacement, exchange or refund.
If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will pay for the collection of the item and arrange a replacement or refund. In the event of this occurring, please contact us on 0845 603 50184 between 9.30am to 5.00pm (Mon - Fri) and request return instructions. Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details. Our return address is:
Sci-MX Nutrition Ltd
Coln Park
Andoversford Industrial Estate
Cheltenham
Gloucestershire
United Kingdom
GL54 4HJ
If returning an item to us which we are not liable to collect at our cost (for example if you ordered the wrong flavour etc), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us. Please note that we do not issue refunds if the product has been opened.
PLEASE NOTE: Returned products must meet the following criteria to be eligible for a refund:
1. The item must be in resalable condition, unsoiled and with no damage to the container, lid, seal or label.
2. The item must be unopened.
3. The item must be in the original packaging.
4. The item must be returned within 14 days of purchase.
Please contact our customer service team on 0845 603 50184 if you have any questions or queries regarding your return. Please note that returns can take between 7-10 business days to receive and process, however, we will do our best to minimize any delay.
Coupon Redemption
If you have a coupon, you can redeem it on the delivery details page of the checkout process. Simply enter the coupon number and click 'Continue to Checkout'. You will see the coupon deducted from your total amount.
